Billing FAQ

 

Why am I being billed?

There are many different reasons why a patient would receive a bill from Solstas Lab Partners. Some of the most common reasons are:

  • We were instructed by the referring physician to bill you directly.
  • Your insurance policy is subject to a co-pay, deductible, or non-covered services provision.
  • Information regarding your policy number, group number, diagnosis code, or other important information was not provided to Solstas Lab Partners.
  • Your insurance company needs information from you as stated on your EOB (Explanation of Benefits)
  • Your policy may not cover any or certain laboratory tests.
  • Your testing was deemed by the insurance carrier to be not medically necessary
  • Your policy has maximum benefit limitations.

An explanation of these conditions can be found on the patient invoice. For a more specific explanation, please contact the Billing Department of Solstas Lab Partners at 1-866-830-9927.

How can I pay Solstas Lab Partners' bill?

You may pay by mail by enclosing a check or money order, or by writing your credit card information on the back of the invoice stub.  We accept Visa, Mastercard, Discover, & American Express.  If you are paying by credit card, please remember to include the expiration date and the CVV or security code).  Mail to the address on the invoice.

You may pay online with a credit or debit card via our secure web portal available at www.solstas.com (click on "Pay Your Bill" & follow the on screen instructions).

If you prefer to pay by phone you may call our Billing Department at 1-866-830-9927.  If you are paying for more than one account, please make sure all invoice stubs and/or account numbers are provided.

How can I submit my insurance information or corrections and updates to the existing information? 

You may complete the Online Insurance Update Form or you may call, mail, or fax information to us at: Billing Customer Service Phone #: 1-866-830-9927 Mailing address: P. O. Box 35907 Greensboro, North Carolina 27425-5907 Fax #: 866-747-2487. Please make sure that all the information needed is supplied and is accurate.

When will my insurance company pay Solstas Lab Partners' bill?

Responses from insurance companies vary. However, it normally takes a minimum of 4-6 weeks for Solstas Lab Partners to receive payment or denial information. Patients usually receive their explanation of benefits from the carrier several weeks before Solstas Lab Partners.

Why does my Explanation of Benefits (EOB) have different information than you show on your bill?

This sometimes happens. Solstas Lab Partners tries to communicate on the patient invoice the exact message sent to us by the carrier. However, sometimes the patient receives different information. If this is the case, please contact us in the Billing Department at 1-866-830-9927, and we will work together to resolve any discrepancies.

Can you explain the information my insurance company sent to me regarding my benefits?

Solstas Lab Partners staff cannot answer questions about your specific policy and its provisions. For the best results, please directly contact the Customer Service Department at your insurance company

What is a $10.00 billing handling fee?

This is a one-time fee assessed for processing delinquent accounts that are greater than 30-days past due.